1. Information We Collect

1.1 Account Information

When you create an EzeSite account, we collect:

Name and email address
Business information and contact details
Payment information (processed securely through third-party providers)
Store configuration and customization data

1.2 Store Content

When you build your online store, we collect and store:

Product information, descriptions, and images
Store content, including text and media files
Customer data from your store (orders, contact information)
Store analytics and performance data

1.3 Technical Information

We automatically collect:

IP addresses and device information
Browser type and operating system
Usage patterns and feature interactions
Performance metrics and error logs

2. How We Use Your Information

2.1 Service Provision

Create and maintain your online store
Process payments and manage subscriptions
Provide customer support and technical assistance
Deliver store analytics and performance insights

2.2 Platform Improvement

Analyze usage patterns to improve our templates and features
Develop new functionality and templates
Ensure platform security and prevent abuse
Optimize performance and user experience

2.3 Communication

Send important service notifications and updates
Provide educational content about eCommerce best practices
Offer promotional content (with your consent)
Respond to support requests and inquiries

3. Data Sharing and Disclosure

3.1 Third-Party Services

We share data with trusted partners to provide our services:

Payment Processors:

Stripe, PayPal for secure payment processing

Analytics:

Vercel Analytics for performance monitoring

Email Services:

For transactional emails and notifications

Cloud Storage:

AWS, Vercel for secure data storage

5. Data Retention and Deletion

⚠️ Important: Account Cancellation Policy

When you cancel your subscription:

Your store will be deactivated immediately
Data is retained for 30 days to allow for reactivation
After 30 days, all store data is permanently deleted
You can request immediate deletion by contacting support

6. Your Rights and Choices

Access and Control

View and edit your account information
Download your data at any time
Delete specific content or your entire account
Control email notification preferences

GDPR Rights (EU Users)

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to data portability

CCPA Rights (California Users)

Right to know what information is collected
Right to delete personal information
Right to opt-out of sale of information
Right to non-discrimination

11. Contact Information

For privacy-related questions or requests, contact us:

Email:

privacy@ezesite.com

Address:

EzeSite Privacy Team

Data Protection Officer:

dpo@ezesite.com

Questions About Your Store's Privacy Compliance?

As a store owner using EzeSite, you're responsible for your customers' privacy. We provide tools and guidance to help you comply with privacy laws. Visit our Privacy Compliance Guide for more information.

Privacy Policy